Q01
What does a compartmentation survey record in the app?
platform
Every penetration seal, linear joint and cavity barrier on the compartment line — its location (pinned on a floor plan), the element and required rating, substrate, services, the tested system used, photo evidence and the outcome with a defect reason where it fails.
Q02
Does this support golden-thread record keeping?
compliance
A structured digital register with per-item photo history, floorplan locations and tested-system evidence is exactly the shape of record higher-risk-building record-keeping expects. Exports are available as PDF and CSV at any time — your data stays yours.
Q03
How often does fire stopping need to be inspected?
compliance
There is no fixed statutory re-inspection interval for fire stopping. The duty is risk-based maintenance, plus a re-check after any works that breach a compartment — the cadence is set by the Responsible Person. Set your own reminder intervals and the system chases the re-survey for you.
Q04
How does remediation tracking work?
platform
Failing penetrations become tracked defects on a board — assign them, set due dates, attach after-photos as fix evidence, and move each through open, in progress, resolved and verified. The defect reason and recommended action carry over from the survey automatically.
Q05
Does fire stopping survey capture work offline?
platform
Yes. Log penetrations, photograph each seal as found (or before / during / after when you install or re-seal) and record outcomes with no signal — everything syncs the moment you are back in coverage. Risers, basements and plant rooms rarely have good reception, so the capture flow is built for it.
Q06
Can FM contractors and housing teams share the same register?
platform
Each customer workspace is separate, with role-based access inside it — owners, managers and surveyors see what their role allows. Clients get free portal access to reports without counting as seats.
Q07
Why is fire stopping inside Fire Door App?
platform
Because the teams doing this work usually handle both. Fire Stopping is a full workspace on the same platform — same login, same clients and team, switched from the top bar — with its own property records and penetration register, so neither trade clutters the other.
Q08
Do I need a card to start the trial?
trial
No card required. Start the trial online and begin running fire-stopping surveys straight away. You only need payment details if you choose to move to a paid plan after the trial.
Q09
How long is the trial and what is included?
trial
The trial lasts 7 days and gives you full access to the platform — surveys, the penetration register, defects, tested systems, RAMs, the client portal and exports. There is no feature restriction, and the fire-door workspace is included on the same account.
Q10
How much does it cost after the trial?
trial
On the usage plan it is £0.75 per penetration logged — survey report PDFs are free, and RAMs PDFs are £0.75. Or choose a Seat plan from £29/month with no usage charges at all. One subscription covers both the Fire Stopping and Fire Doors workspaces.
See full pricing →
Q11
Is this a compliance guarantee?
compliance
No. Fire Door App supports fire-stopping survey workflows and evidence retention — it does not certify systems or installations, provide legal advice, or guarantee regulatory compliance. You remain responsible for ensuring work meets applicable standards.
Read our compliance notes →
Q12
Where is data hosted and how is it secured?
compliance
Fire Door App supports EU hosting arrangements, separate customer workspaces, role-based access controls, and optional 2FA policies. If you have specific data residency or procurement requirements, contact us before signing up and we can confirm the details relevant to your situation.