Straight answers,
including the awkward ones.

Q01

Do I need a card to start the trial?

No card required. Start the trial online and begin capturing door records straight away. You only need payment details if you choose to move to a paid plan afterwards.

Q02

How long is the trial and what is included?

7 days, with no feature held back — fire door inspections, fire stopping surveys, remedials, quotes, RAMS, the client portal, invoicing, exports and the accounting integrations. Run a real building end to end and look at what comes out before you commit to anything.

Q03

Can we see the product before signing up at all?

Yes, three ways, none of which need an account: take the interactive tour of a sample workspace, open the real report PDFs, or watch a short walkthrough.

Q04

How long does setup take?

There is a guided path to your first real report, and the defaults work before you change anything. Most teams have a property, a register and a report inside the first afternoon; loading your own rates and terms takes another half hour.

Q05

What happens to our trial data if we subscribe?

It stays. The trial is the real product on your real workspace, so anything you captured is still there the moment you subscribe.

Q06

How does pricing work?

You choose one of two plans — never both. All ex VAT.

Seat plan: pay per person and log as much as you like. One user is £29/month, two users £65/month, and £50/month for each user after that — around 20% less paid annually. Nothing is metered on top.

Usage plan: no seat charge at all, so add as many users as you want, and pay for what you log — £1.50 for a door’s first inspection, £0.75 to re-inspect it, £0.75 per penetration. Compliance PDFs — inspection reports, evidence packs and survey reports — are free; commercial documents (quotes, invoices, RAMS) are £0.75 each. Billed monthly only.

Billing in the app prices your own last 30 days under both and names the cheaper one. See the full breakdown →

Q07

Do clients cost a seat?

No. Client portal access is never billed as a seat, however many clients you report to and however many of their people log in.

Q08

Is fire stopping charged separately?

No — both workspaces are on one subscription and share clients, properties and your team.

Q09

Is there a feature tier we would be locked out of?

No. Every plan includes every feature, every document type and every integration. The price varies with how much you use it, never with what you are allowed to do.

Q10

Can we see usage before the invoice arrives?

Yes. Billing in the app shows your seats, what you have used this period and what it will cost, priced by the same service that bills you.

Q11

What if we stop paying?

Export everything as PDF and CSV first — on demand, no request process, no export fee. Cancel whenever you like; your records leave with you.

Q12

Does it work offline?

Yes. Inspections and fire stopping surveys capture fully offline — stairwells, basements, plant rooms and risers, where signal usually fails. Photos, measurements and pass/fail results are stored on the device and sync automatically when you get signal back.

Q13

What devices does it run on?

Any modern phone, tablet or desktop browser — iPhone, iPad, Android, Windows or Mac. The same account works across all of them, so an inspector captures on a phone on site while the office reviews and issues reports on a desktop. See the install guide →

Q14

Do you cover fire stopping as well as fire doors?

Yes — a dedicated fire stopping workspace for compartmentation surveys: a penetration register, a tested-systems catalogue, a defects board, RAMs, per-penetration reports and certificate expiry warnings. Switch between the two from the top-bar toggle.

Q15

What does it actually produce?

Thirteen document types, all generated from the record and all carrying your own terms: the fire door inspection report, the fire stopping survey and installation report, three kinds of quote (inspection, remedial and fire door works), the invoice, the two Works Completed Reports, the evidence pack, the property evidence bundle, the compliance overview, and RAMS for fire doors and RAMs for fire stopping. On top of those, QR label sheets print as PDF and every register exports as CSV — neither carries terms, because neither is a document you sign. Open the real ones →

Q16

Can we put our own terms and wording on the reports?

Yes — terms and report wording are editable in Settings and apply across all thirteen document types, so there is one place to change them.

Q17

We use external inspectors who work in their own apps. Can we consolidate their reports?

Two ways. The cleaner one is to invite them into your workspace as an inspector: they capture directly in your system, the record is native and yours, and you revoke their access the moment the contract changes. When an inspector insists on their own app, keep them on it — when they email over their PDF, upload it through Import PDF, we extract the property, doors, components, pass/fail and notes for review, and you commit it to the master record. See the import workflow →

Q18

Does it connect to our accounting system?

Yes — Xero, QuickBooks, Sage and FreshBooks for accounting, HubSpot for CRM (pushed to, never read back), and Stripe for card payments. Connect the account once and three flows run in the background with automatic retries, all of them outbound: paid status is pushed into your ledger, the Stripe payment that settled an invoice is recorded against it for reconciliation, and client records are pushed into your CRM. See integrations →

Q19

Can we import what we already have?

Rate cards come in from CSV. Existing inspection reports come in as PDFs through Import PDF. Registers can be built from a property’s floorplan rather than typed from a spreadsheet.

Q20

Is this a compliance guarantee?

No. Fire Door App supports compliance workflows and evidence retention — it does not certify doors, provide legal advice, or guarantee regulatory compliance. You remain responsible for ensuring work meets applicable standards. Read our compliance notes →

Q21

What does Regulation 10 require, and does this help?

Regulation 10 of the Fire Safety (England) Regulations 2022 applies to multi-occupied residential buildings with a top storey above 11 metres. In those buildings the responsible person must carry out at least quarterly checks of communal fire doors and at least annual checks of flat entrance doors, and keep a record of them — these are best-endeavours visual checks, not full inspections. Fire Door App is built to support that record-keeping: every check is dated, photographed and attributable, and the history stays attached to the individual door. It supports your compliance workflow — it does not certify doors or constitute legal advice.

Q22

Does the platform decide whether a door passes?

No. Whether a fire door meets the required standard is determined by a competent person during an inspection, not by the platform recording the outcome of that inspection. The record is evidence, not a verdict.

Q23

Can we issue a certificate from the app?

No, and that is deliberate. Certification for installed or completed work comes from whoever carried it out and holds the competence to stand behind it — we are not a certification body and verify nobody’s competence, so we are in no position to attest to it. What the app does is hold the proof: what was done, by whom, when, photographed, and closed out. The Works Completed Report and the evidence pack say plainly on the cover that they are records of work, not certificates of compliance. If you or your installer issue a certificate, upload it and it travels with the evidence.

Q24

Do you tell us how often to inspect?

No. We do not set inspection or survey intervals — those follow from the statutory duties that apply to your building and from your own fire risk assessment. What the platform does is make the record of each check dated, photographed and attributable.

Q25

Is the evidence good enough for an audit?

Per-door and per-penetration history is timestamped and attributable, remedials link back to the findings that raised them, and everything exports as PDF or CSV on demand. Whether that satisfies a particular auditor is their judgement, not ours — but nothing is locked away from you.

Q26

Where is our data hosted?

EU regions. We are a UK company; the infrastructure is in the EU. If your procurement process needs that in writing, ask before you sign up. See the security & IT overview →

Q27

Who can see our records?

Customer workspaces are separated, and inside yours access is by role — owner, manager or inspector. Clients see only their own properties through the portal, with their own two-factor authentication.

Q28

Is two-factor authentication available?

Yes, on every plan, for your team and for portal users. You can set a workspace-wide 2FA policy, trust your own work devices to skip it on repeat logins, and remotely sign out every other session if a device is lost.

Q29

Can we see who changed what?

Yes. Activity keeps a full trail of team changes, logins and record edits, alongside every email the system has sent, and it exports as CSV.

Q30

What happens when someone leaves?

Revoke their access and the record stays. That is the point of inviting inspectors into your workspace rather than receiving their PDFs — the history was never theirs to take.

Q31

Can we delete our account and data?

Yes. Account deletion is available from within the app, and export your PDFs and CSVs first if you want to keep the records. See the privacy policy →