Straight answers,
including the awkward ones.

Q01

Do I need a card to start the trial?

No card required. Start the trial online and begin capturing straight away. You only need payment details if you choose to move to a paid plan afterwards.

Q02

How long is the trial and what is included?

7 days, with no feature held back — fire door inspections, fire stopping surveys, fire risk assessments, remedials, quotes, RAMS, the client portal, invoicing and the accounting integrations. Run a real building end to end and look at what comes out before you commit to anything.

Q03

Can we see the product before signing up at all?

Yes, three ways, none of which need an account: take the interactive tour of a sample workspace, open the real report PDFs, or watch a short walkthrough.

Q04

How long does setup take?

A new account walks you through setup in one guided pass: your company, the work you do and your defaults. The defaults work before you change anything. Most teams have a building, its doors and a first report in an afternoon.

Q05

What happens to our trial data if we subscribe?

It stays. The trial is the real product on your real workspace, so anything you captured is still there the moment you subscribe.

Q06

How does pricing work?

You choose one of two plans — never both. All ex VAT.

Seat plan: pay per person. One user is £29/month, two users £65/month, and £50/month for each user after that — about 20% less paid yearly. All the work is included.

Usage plan: no seat charge, so your whole team is free. You pay for the work — £1.50 for a door’s first inspection, £0.75 to re-inspect it, £0.75 per fire stopping item and £7 per fire risk assessment. Reports and evidence packs are free; a quote, invoice or RAMS is £0.75. Billed monthly.

Not sure which? Billing in the app prices your last 30 days on both plans and tells you which is cheaper. See the full breakdown →

Q07

Do clients cost a seat?

No. Client portal access is never billed as a seat, however many clients you report to and however many of their people you invite.

Q08

Are the workspaces charged separately?

No — all three workspaces are on one subscription and share clients, properties and your team. There is no extra fee or second licence.

Q09

What does a fire risk assessment cost?

On the Seat plan it is included. On the Usage plan it is £7 per assessment, charged once when its first report is produced. Downloading or emailing it again is free. A review is a new assessment. Correcting an issued assessment is free if you start within 30 days of issue. See pricing →

Q10

Is there a feature tier we would be locked out of?

No. Every plan includes every feature, every document type and every integration. The price varies with how much you use it, never with what you are allowed to do.

Q11

Can we see usage before the invoice arrives?

Yes. Billing in the app shows your seats, what you have used this period and what it will cost, using the same numbers it bills you with.

Q12

What if we stop paying?

An owner can download all your records as spreadsheet (CSV) files first, with no request process: always free on the Seat plan, and one a week free on Usage. Reports, quotes and invoices download as PDFs as they always do. Cancel whenever you like.

Q13

Does it work with no signal?

Yes, where it matters. Once an inspection, fire stopping survey or fire risk assessment is open on the device, capture keeps working with no signal — stairwells, basements, plant rooms and risers. Photos, measurements and answers are kept on the device and sent when the signal comes back. Creating an assessment and issuing it need a connection.

Q14

What devices does it run on?

Any modern phone, tablet or desktop browser — iPhone, iPad, Android, Windows or Mac. The same account works across all of them, so an inspector captures on a phone on site while the office reviews and issues reports on a desktop, and a job open on the desktop can be carried to a phone by scanning a code. See the install guide →

Q15

Can we use our own checklists?

Yes — custom forms. Choose which checks each kind of door or item gets, add checks and questions of your own, or start from a ready-made form such as Metal riser door or Riser floor seal. A door keeps the form it was inspected on. How custom forms work →

Q16

Do you cover fire stopping and fire risk assessment as well as fire doors?

Yes — a dedicated fire stopping workspace for compartmentation surveys: nine types of fire stopping, from penetration seals and cavity barriers to dampers and fire-resisting glazing, each asking only the questions its type needs. It keeps a register of each building’s items across every survey, a catalogue of tested products, a defects board, RAMS and per-item reports. And a fire risk assessment workspace for assessors in England and Wales. Switch between workspaces from the top bar.

Q17

What does the fire risk assessment workspace do?

It records a competent assessor’s judgement, section by section, against BS 9792:2025 for housing or PAS 79-1:2020 for other buildings. You keep your own risk matrix, every shortcoming takes an action with a priority band, and an issued report is locked — a change is a new version. It does not calculate the risk rating and it does not certify premises. See fire risk assessment →

Q18

What does it actually produce?

Fifteen document types, all generated from the record and all carrying your own terms: the fire door inspection report, the fire stopping survey and installation report, the fire risk assessment report, three kinds of quote (inspection, remedial and fire door works), the invoice, two completion reports, the evidence pack, the property evidence bundle, the compliance overview, and RAMS for fire doors and for fire stopping. QR label sheets print as PDFs too. Open the real ones →

Q19

Can we put our own terms and wording on the reports?

Yes — terms and report wording are editable in Settings under Documents & emails, and apply across all fifteen document types, so there is one place to change them.

Q20

Can we design our own report layout?

Yes. Report templates lets you lay out your own fire door, fire stopping or fire risk assessment report page by page, from a ready-made design or a blank page. Give it to the clients you choose; the rest keep your standard report. How report designs work →

Q21

A big report will not download. What happens?

A report of more than 50 doors or items downloads in parts of up to 50, with a bar showing progress. You can also pick doors by floorplan, or just the failing ones, and download one report per door or a single combined report. Your clients download large reports in parts from their portal in the same way.

Q22

Can we set different prices for different clients?

Yes, for fire door work. A client’s record lists only what is different about them — a usual discount, a different markup or minimum labour charge, or their own price for any fix, as materials plus labour — and work for that client is priced from it while every other client stays on your prices. A price agreed for a single visit goes on that inspection’s Follow-up tab without touching the client’s. Owners and managers only.

Q23

Can we use our own QR codes or barcodes?

Yes. In Settings, under QR codes & labels, choose your own codes and the app stops generating codes and offering labels; you tag a door or a fire stopping item by scanning or typing the code already on it, and a later visit recognises it. Your own stickers are read by the scanner inside the app — a client pointing a phone camera at one will not reach the record.

Q24

We use external inspectors who work in their own apps. Can we consolidate their reports?

Two ways. The simplest is to invite them in as an inspector: they work in your account, the records are yours, and you remove their access when the contract ends. If an inspector keeps their own app, upload the PDF they send you through Import PDF. The app reads the building, doors, results and notes, and you check them before adding them to your records. See the import workflow →

Q25

Does it connect to our accounting system?

Yes — Xero, QuickBooks, Sage and FreshBooks for accounting, HubSpot for CRM (pushed to, never read back), and Stripe for card payments. Connect once. When an invoice is paid, that is written into your accounts with the Stripe payment that settled it, and new clients are added to your CRM. It only ever sends, and if a connection drops it tries again by itself. See integrations →

Q26

Can we import what we already have?

A client’s door schedule — a spreadsheet, Word file or PDF — can be loaded onto an inspection before the visit, so the inspector just fills each door in. How it works → Old fire door inspection reports come in as PDFs through Import PDF, for you to check first. Your prices need no importing: you start with default fixes at typical prices, each as materials plus labour and already linked to every failure reason, and you change the ones you charge differently on the Pricing page. Each client’s own prices are set on that client’s record.

Q27

Is this a compliance guarantee?

No. Fire Door App supports compliance workflows and evidence retention — it does not certify doors, provide legal advice, or guarantee regulatory compliance. You remain responsible for ensuring work meets applicable standards. Read our compliance notes →

Q28

What does Regulation 10 require, and does this help?

Regulation 10 of the Fire Safety (England) Regulations 2022 applies to multi-occupied residential buildings with a top storey above 11 metres. In those buildings the responsible person must carry out at least quarterly checks of communal fire doors and at least annual checks of flat entrance doors, and keep a record of them — these are best-endeavours visual checks, not full inspections. Fire Door App is built to support that record-keeping: every check is dated, photographed and attributable, and the history stays attached to the individual door. It supports your compliance workflow — it does not certify doors or constitute legal advice.

Q29

Does the platform decide whether a door passes?

No. Whether a fire door meets the required standard is determined by a competent person during an inspection, not by the platform recording the outcome of that inspection. The record is evidence, not a verdict.

Q30

Does the software work out a fire risk rating?

No. Your risk matrix shows which rating a likelihood and a consequence produce, but the assessor enters the final rating, and records why wherever it differs. The assessment is the assessor’s judgement; the duty to have a suitable and sufficient one stays with the responsible person.

Q31

Can we issue a certificate from the app?

No, and that is deliberate. A certificate comes from whoever did the work and is competent to stand behind it. We are not a certification body. What the app does is hold the proof: what was done, by whom, when, with photos. The completion report and the evidence pack say on the cover that they are records of work, not certificates. If you or your installer issue a certificate, upload it and it travels with the evidence.

Q32

Do you tell us how often to inspect?

No. We do not set inspection or survey intervals — those follow from the statutory duties that apply to your building and from your own fire risk assessment. What the platform does is make the record of each check dated, photographed and attributable.

Q33

Is the evidence good enough for an audit?

Per-door and per-item history is timestamped and attributable, repairs link back to the faults that raised them, reports download as PDFs whenever they are asked for, and an owner can download all the records. Whether that satisfies a particular auditor is their judgement, not ours — but nothing is locked away from you.

Q34

Where is our data hosted?

EU regions. We are a UK company; the infrastructure is in the EU. If your procurement process needs that in writing, ask before you sign up. See the security & IT overview →

Q35

Who can see our records?

Customer workspaces are separated, and inside yours access is by role — owner, manager or inspector. Clients see only their own records through the portal, with their own two-factor authentication.

Q36

Is two-factor authentication available?

Yes, on every plan, for your team and for portal users. You can set a workspace-wide 2FA policy, trust your own work devices to skip it on repeat sign-ins, and sign out your other devices if one is lost.

Q37

Can we see who changed what?

Yes. Activity keeps a trail of record changes, day by day, alongside every email the system has sent and when each client last signed in to their portal. Each teammate has their own history, and it exports as CSV.

Q38

What happens when someone leaves?

Revoke their access and the record stays. That is the point of inviting inspectors into your workspace rather than receiving their PDFs — the history was never theirs to take.

Q39

Can we delete our account and data?

Yes, from within the app. Download your records and any reports you want to keep first. See the privacy policy →