Terms of Service (business use)

• Plans: plan definitions, trial allowances, and pricing are set out on Pricing and/or a written order form.
• Renewal: unless cancelled, subscriptions renew automatically each billing period. Cancellation takes effect at the end of the current period unless stated otherwise.
• No proration: unless required by law, we do not provide refunds or credits for partial periods, unused time, or unused allowances.
• Usage charges: where a plan includes usage-based billing, usage may be calculated and billed in arrears.
• Invoices & VAT: fees are exclusive of VAT (where applicable). You must pay invoices when due and keep payment details up to date.
• Non-payment: we may suspend access for overdue amounts (after reasonable notice where appropriate) and may charge statutory interest and reasonable recovery costs where applicable.
• Refunds: fees are non-refundable except where required by law or expressly agreed in writing.
• Changes: we may change prices, plan definitions, or usage rules. Material changes will be communicated and (unless otherwise stated) apply from the next billing period.

• The service is provided on an "as available" basis; planned maintenance and updates may occur.
• We may change the service to improve security, reliability, or usability.
• Support is provided via the in-app Support area (sign in) and the Contact page.

• Roles: for Workspace Customer Data, you are typically the controller and we act as processor. For our own account administration, billing, and service logs, we act as controller.
• Security: we maintain appropriate technical and organisational measures designed to protect Workspace Customer Data against unauthorised access, loss, or alteration.
• Personal data breaches: if we become aware of a personal data breach affecting Workspace personal data, we will notify you without undue delay and provide information reasonably required to support your compliance obligations.
• Subprocessors: we may use third-party subprocessors (e.g. hosting, email delivery, analytics). We publish a high-level subprocessor overview in Privacy & cookies, and we provide a current named subprocessor list (including locations) on request.
• DPA: we will provide a standard data processing addendum (DPA) on request (for example for procurement). If a DPA is executed, it applies to the extent it covers processor obligations for Workspace Customer Data.

We may retain information as required by law, to resolve disputes, or to enforce these Terms.

The service may integrate with third-party services (including payment processors such as Stripe) and may rely on third-party infrastructure (such as hosting and email delivery). Third-party services may be subject to their own terms and privacy policies. We are not responsible for third-party services that are not under our control.

• We own the service and all related IP rights, excluding Customer Data.
• Licence to you: you receive a limited, non-exclusive right for your business and authorised Users to use the service during your subscription/trial.
• Licence to us: you grant us a worldwide licence to host, process, transmit, and display Customer Data to provide the service and as otherwise instructed by you through the service.
• Feedback: if you provide suggestions or feedback, you grant us a right to use it without restriction or obligation (without affecting confidentiality).

• Non-excludable liability: nothing excludes or limits liability for death or personal injury caused by negligence, fraud/fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
• Excluded losses: subject to non-excludable liability, we are not liable for indirect or consequential losses, or loss of profit, revenue, or business.
• Cap: subject to non-excludable liability and any applicable statutory reasonableness requirements, our total aggregate liability (in contract, tort, negligence, breach of statutory duty, or otherwise) arising out of or in connection with the service is capped at fees paid by you in the 12 months preceding the event giving rise to the claim, or £1,000 (whichever is greater).
• Risk allocation: you acknowledge this limitation is a fundamental part of the pricing and risk allocation for the service.

• Each party may receive the other's confidential information in connection with the service.
• Each party will protect the other's confidential information and use it only to perform obligations and exercise rights under these Terms.
• Exclusions: confidentiality obligations do not apply to information that is public (other than through breach), already known without restriction, independently developed without reference to the confidential information, or rightfully received from a third party without restriction.
• Required disclosure: a party may disclose confidential information where required by law or a competent authority, provided it gives notice (where legally permitted) and cooperates to seek protective treatment.
• Survival: confidentiality obligations continue for 3 years after termination, except for trade secrets which remain protected while they remain trade secrets.

• You can stop using the service at any time.
• We may suspend or terminate access where reasonably necessary for misuse, unlawful activity, non-payment (where applicable), or a security risk.
• On termination you must stop using the service and ensure your Users do the same.

The service provides workflow tools and record-keeping features. Outputs depend on your inputs and your Users' decisions and actions. Except as required by law, we provide the service without warranties (including fitness for a particular purpose) and do not warrant error-free or uninterrupted operation.

• Scope: you will indemnify us against claims arising from Customer Data, your sharing decisions (including Client Portal access), or your breach of these Terms.
• Process: we will notify you of a claim as soon as reasonably practicable. You may control the defence and settlement provided you do not admit liability or settle without our prior written consent (not to be unreasonably withheld).
• Step-in: we may take over the defence (at your cost) if you do not diligently defend, if there is a conflict of interest, or if the claim could materially harm our reputation or the service.
• Cooperation: each party will provide reasonable cooperation at the other's expense for defending the claim.

Neither party is liable for delays or failures caused by events outside reasonable control.

• Entire agreement: these Terms (and any written order form) are the entire agreement for the service.
• No reliance: each party acknowledges it has not relied on any statement or representation not set out in these Terms, except in the case of fraud or fraudulent misrepresentation.
• No third-party rights: these Terms do not confer any rights on any person under the Contracts (Rights of Third Parties) Act 1999.
• Severability: if any clause is unenforceable, the rest remains in effect.
• Assignment: you may not assign without our consent; we may assign as part of a restructure or sale of the business.
• Notices: notices must be sent in writing. We may contact you via email to the workspace owner email address. You may contact us at privacy@firedoorapp.co.uk.
• Notice delivery: email is "in writing". A notice is deemed received when delivered to the recipient's email address (provided no delivery failure is returned), or if outside normal business hours, at 9:00am UK time on the next business day. If sent by post: 2 business days after posting.

• These Terms are governed by the laws of England and Wales.
• The courts of England and Wales have exclusive jurisdiction.