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Importing inspection PDFs from other systems.

Some contractors will not move off their own software. You do not have to lose their record. Upload the PDF report they send, check what was read, and add it to your register. The record stays yours either way.

3 min read Managing agentsFM & estatesHousing

Section 01How to do it

  1. 01

    Decide whether you need the import at all

    The better route is to invite the inspector into your account. Their records are then yours from the start, and you remove their access when the contract ends. Import is for contractors who will not move.

  2. 02

    Upload the PDF

    One report at a time. It is read for the property, the doors, the components, the pass/fail results and the notes.

  3. 03

    Check it before you add it

    This is the step people skip and regret. Check it matched the right property. Check the door numbers against your register. Check that a component read as failed really failed.

  4. 04

    Add it to your records

    Once added, the doors carry the imported history and behave like any other record. Repairs, quotes, reports and exports all work from them.

  5. 05

    Send anything odd to support

    Layouts vary widely between suppliers. If a report reads badly, send it to us. That is how the import gets better for the next one.

Section 02What the app actually does here

  • Uploads are limited to 20MB per PDF
  • The text in the PDF is read first. Scanned pages are read as a fallback, up to six pages — this part is still in testing
  • A confidence score is shown, never above 90% — it never claims certainty
  • It reads the property, address, inspection date, inspector, contact and who asked for the inspection
  • Imported components follow the same limit as captured ones: up to three failure reasons
  • If no doors are found, you are told to add them by hand
  • A layout it does not recognise can be sent to support to be set up
  • This is for finished inspection reports. A client’s door schedule, loaded before your own visit, has its own import

Section 03What goes wrong

Every one of these has cost somebody real time. They are cheap to avoid and expensive to unwind.

Importing before the register exists

Set up the property and its doors first where you can. Importing into an empty property works, but you get the contractor’s door numbering rather than yours.

Trusting the import blindly

It is a reading of somebody else’s document, not the truth. Checking it is a real step, not a box to tick.

Mixing imported and captured history without noticing

Both can sit on the same door. Just know which is which when an auditor asks who recorded what.

Section 04Questions

Q01

What gets read?

The property, the doors, the components, pass/fail and the notes. Photographs inside someone else’s PDF are the least reliable part, which is why you check before adding.
Q02

Is importing better than inviting the inspector in?

No. Inviting them in gives you your own record from the first photograph. Import is the fallback when that is not possible.
Q03

Does an imported report count as our evidence?

It is evidence of what that inspector reported. It is not the same as recording it yourself, and an honest audit trail shows the difference.
Q04

Is this the same as loading a door schedule?

No. This reads a finished report from someone else. To load a client’s list of doors before your own visit, use Import doors on the inspection. See the door list guide →

Section 05Related

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