Seat plan or Usage plan — and how to tell which.
Two billing methods, and you are on one of them, never both. One charges for the people in your team; the other charges for the work you log. Neither restricts what you can do. This is how to work out which is cheaper for the way you actually operate, and how to switch when that changes.
Section 01How to do it
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01
Start the trial without choosing
The trial is the whole product with nothing held back and no card. Run a real building through it before you think about billing at all.
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02
Do a normal month, not a demo month
The comparison is only useful if the activity is representative. Inspect what you would inspect, issue the quotes you would issue.
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03
Read the comparison in Billing
It prices your last 30 days under both methods and tells you which would have cost less, and by how much. It is the same service that bills you, so it is not an estimate.
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04
Sanity-check it against your shape
A small team doing high volume usually lands on Seat. A large team doing occasional jobs usually lands on Usage. If your answer disagrees with your shape, look at why before you commit.
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05
If Seat, decide monthly or annual
Annual is around 20% less for the same thing. It is a cash-flow decision, not a product one.
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06
Re-check it after a busy quarter
The right answer changes as the business does. Switching costs nothing and loses nothing.
Section 02What the app actually does here
- A workspace is on the Seat plan or the Usage plan — the two are never combined on one bill
- Seat plan: £29 a month for one user and £65 for two, then a flat £50 for each user after that — all ex VAT, with volume not metered at all
- Seat plan can be billed monthly or annually, and annual is around 20% less
- Usage plan: no seat charge, unlimited users, billed monthly only
- Usage charges a door’s first inspection at one rate and every re-inspection at half that
- Fire stopping is charged per penetration on the Usage plan, and not at all on the Seat plan
- Compliance PDFs — inspection reports, evidence packs, survey reports and both Works Completed Reports — are free on the Usage plan
- Only commercial documents (quotes, invoices, RAMS) carry a per-PDF charge, deduplicated across download and email
- Billing prices your last 30 days of real activity under both methods and names the cheaper one
- Switching to the Seat plan applies immediately; switching to Usage takes effect at your next renewal, so you are never billed twice for one period
- Client portal users are free on both plans and never count as a seat
- No setup fee, no export fee, no minimum term and no per-client charge on either method
Section 03What goes wrong
Every one of these has cost somebody real time. They are cheap to avoid and expensive to unwind.
You do not. There is no usage bill on top of a seat bill, and no seat bill on top of a usage bill. If a comparison spreadsheet adds them together, it is wrong.
Early in a billing period Usage always looks cheaper, because you have not logged the month yet. Compare over a rolling 30 days, which is what the app does.
On Seat, every active user counts. On Usage, they do not. If your team is large and your volume is low, the Usage plan removes that question entirely.
They are not. Portal access is never a seat, on either plan, however many people your client invites.
Section 04Questions
Q01
Can we be on both?
Q02
Is there an annual Usage plan?
Q03
What happens to our data if we switch?
Section 05Related
Guides help. Doing it helps more.
Everything above is checkable inside the trial, on a real building, with nothing held back and no card required.
7-day trial · No card · Cancel anytime