Seat plan or Usage plan — and how to tell which.
Two ways to pay, and you are on one of them, never both. One charges for the people in your team; the other charges for the work you log. Neither limits what you can do. This is how to tell which is cheaper for the way you work, and how to switch when that changes.
Section 01How to do it
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01
Start the trial without choosing
The trial is the whole product, with nothing held back and no card. Run a real building through it before you think about billing at all.
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02
Do a normal month, not a demo month
The comparison is only useful if the work is typical. Inspect what you would inspect, and issue the quotes you would issue.
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03
Read the comparison in Billing
It prices your last 30 days both ways and tells you which would have cost less, and by how much. It is the same service that bills you, so it is not a guess.
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04
Check it against the shape of your business
A small team doing high volume usually lands on Seat. A large team doing occasional jobs usually lands on Usage. If your answer disagrees with your shape, look at why before you decide.
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05
If Seat, decide monthly or annual
Annual is around 20% less for the same thing. It is a cash-flow decision, not a product one.
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06
Check again after a busy quarter
The right answer changes as the business does. Switching costs nothing and loses nothing.
Section 02What the app actually does here
- An account is on the Seat plan or the Usage plan — never both on one bill
- Seat plan: £29 a month for one user and £65 for two. Each user after that is a flat £50. All ex VAT, and all the work is included
- The Seat plan can be billed monthly or annually, and annual is around 20% less
- Usage plan: no seat charge — every user is free. Billed monthly only
- Usage charges a door’s first inspection at £1.50 and every re-inspection at £0.75
- Fire stopping is £0.75 per item on the Usage plan, and included on the Seat plan. An item carried forward to a re-survey is charged when it is first assessed, never just for being carried
- Compliance PDFs — inspection reports, evidence packs, survey reports and both completion reports — are free on the Usage plan
- Only commercial documents (quotes, invoices, RAMS) carry a per-PDF charge. Downloading and emailing the same document counts once
- Fire risk assessment is £7 per assessment on the Usage plan, charged once when its first report PDF is made. It is included on the Seat plan
- Billing prices your last 30 days of real activity both ways, and names the cheaper one
- Move to Seat and per-job charges stop straight away; the bill changes at your next renewal. A move to Usage starts at your next renewal
- Client portal users are free on both plans and never count as a seat
- No setup fee, no minimum term and no per-client charge on either plan. A full download of your records is always free on Seat, and one a week is free on Usage
Section 03What goes wrong
Every one of these has cost somebody real time. They are cheap to avoid and expensive to unwind.
You are on one plan at a time. On Seat, all the work is included. On Usage, there is no seat charge — every user is free. A comparison spreadsheet that adds the two together is wrong.
Early in a billing period Usage always looks cheaper, because you have not logged the month yet. Compare over a rolling 30 days, which is what the app does.
On Seat, every active user counts. On Usage, they do not. If your team is large and your volume low, the Usage plan removes that question.
They are not. Portal access is never a seat, on either plan, however many people your client invites.
Section 04Questions
Q01
Can we be on both?
Q02
Is there an annual Usage plan?
Q03
What happens to our data if we switch?
Section 05Related
Guides help. Doing it helps more.
Everything above is checkable inside the trial, on a real building, with nothing held back and no card required.
7-day trial · No card · Cancel anytime