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Analytics, Financials and the audit trail.

Three pages that answer the questions an owner asks on a Monday: how is the portfolio doing, what are we owed, and who changed that. They are built from the same records as everything else, so nothing is re-keyed and every figure links back to the job behind it.

4 min read OwnersManagersFinance

Section 01How to do it

  1. 01

    Start at Financials on a Monday

    Invoiced and owed are the two numbers that decide the week. Everything else on the page is there to explain them.

  2. 02

    Work the ageing, not the total

    A large owed figure made of last week’s invoices is healthy. The same figure made of ninety-day debt is not. The ageing is the number that matters.

  3. 03

    Use Analytics for the portfolio question

    Pass rates and outstanding work by property tell you which buildings are consuming the business. Follow a figure through to its records rather than screenshotting it.

  4. 04

    Use Activity when something looks wrong

    When a record is not what somebody expected, the audit trail answers who changed it and when — before the conversation becomes an argument.

  5. 05

    Export what you need to take elsewhere

    If it belongs in a board pack or your accountant’s spreadsheet, take the CSV. Nothing here is trapped in the interface.

Section 02What the app actually does here

  • Analytics reports pass rates, throughput and outstanding work across properties and clients
  • Every Analytics figure links through to the records behind it rather than being a dead number
  • Financials leads with what has been invoiced and what is still owed, with the ageing one click away
  • Part payments are shown as part payments, so an invoice is not either paid or unpaid when it is neither
  • The Stripe payment that settled an invoice sits against that invoice, which is what makes reconciliation possible
  • Activity records team changes, logins, record edits and every email the workspace sent
  • A sent email can be opened and read as the recipient received it
  • Analytics, Financials and Activity are on every plan — there is no reporting tier
  • Everything on all three pages exports as CSV on demand, with no request process and no export fee

Section 03What goes wrong

Every one of these has cost somebody real time. They are cheap to avoid and expensive to unwind.

Reading a pass rate without its denominator

Ninety per cent of ten doors and ninety per cent of four hundred are different facts. The counts are on the page; use them.

Treating “invoiced” as “earned”

Invoiced is what you have asked for. Owed is what has not arrived. Financials keeps them apart deliberately.

Using Activity as a performance metric

It is an audit trail for answering “what happened to this record”, not a productivity league table. Using it as one destroys the trust that makes people record things honestly.

Rebuilding these in a spreadsheet

Every export is a snapshot that starts going stale immediately. Export to share a moment, not to run the business from.

Section 04Questions

Q01

Do we pay extra for reporting?

No. Analytics, Financials and Activity are included on both billing methods. There is no reporting tier. See pricing →
Q02

How far back does the audit trail go?

The life of the workspace. There is no plan-level retention limit and nothing ages out, so a login recorded in your first week is still there years later, and the whole trail exports as CSV whenever you want it. Deleting the account is what removes it, on a 30-day grace window. See the privacy policy →
Q03

Can our accountant have access?

Give them a user account with the role that suits, or send the CSV. Client portal access is for your clients and is never billed as a seat.

Section 05Related

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